COURSES
Level 1 Award in Customer Service
Level 1 Award in Customer Service
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Level 1 Certificate in Customer Service
This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
CERTIFICATE IN CUSTOMER SERVICE
Level 2 Award in Customer Service
Level 2 Award in Customer Service
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
The learner topics include understanding the principles of customer service, how customers' needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .
Level 1 Award in Retail Knowledge
The objective of this qualification is to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the sector, perhaps as checkout operators or sales assistants.
AWARD IN RETAIL KNOWLEDGE